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Customer Service

Buyback Dates:

  • Fall 2019 December 6, 9 & 10.




  • For your protection, please double check your textbook purchase before the refund deadline. Even if a bookstore employee helps you, you are responsible to make sure you have the correct books .
  • All textbook returns without a drop slip and receipt will be charged a 20% restocking fee.
  • A 24 book refund is in effect for summer courses. Books not returned or post-marked 24 hours after first class can be sold at our December Buyback or through or online wholesale buyback. No returns will be accepted without a cash register receipt.
  • Credit Card charges will be refunded to that credit card and all other refunds will be refunded by check from the WWCC College  (2-3 week processing time)

Refunds will be given for textbooks only if the following conditions are met:

  • New textbooks show no sign of use or wear (unopened, unmarked, and in original condition).
  • Shrink-wrapped or boxed text, software, or packages are NOT opened. Please be sure you want to keep it before you open it.
  • Choose carefully: course packs, outlines, reference books, and study aides are non-refundable.
  • Books not meeting the refund policy may be sold back for current wholesale prices during the Fall 2019 Buyback, December 6, 9 & 10.

Mail your returns/exchanges back to**:
Western Wyoming Community College Bookstore
2500 College Dr. E-452
Rock Springs, WY 82901

**Please include your name, address, and phone number with your return so we may contact you if needed.  All packages must be received by the bookstore by the last day of buyback prior to 5pm. Include self addressed stamped envelope. 

The bookstore is not responsible for any intended textbook return that does not meet the refund criteria. If you send a textbook back to the bookstore and it cannot be refunded, it is the textbook owners responsibility for postage to have the textbook sent back to him/her.